FAQ

All you wanted to know about the FitTech Summit but were afraid to ask
1. What is the FitTech Summit?
The FitTech Summit is Europe's leading conference on fitness technology and the future of wellbeing and healthy lifestyle. It is the event to meet founders and leaders of visionary FitTech companies and to learn how the playing field is changing and what's coming next.

2. Where do I find further information about the event?
Further information about the program, speaker line up or partners is displayed at our website: https://www.fittechsummit.com/

3. How exactly does the event work?
The event will be broadcasted on the event platform Crowdcast, where you will have the livestreaming and interaction happening.

4. When and where does FitTech Summit 2021: Digital Edition take place?
On May 25-28 2021, the FitTech Summit, is going live with a fully digital edition broadcasted on Crowdcast, consisting of four days full of insights from the industry's brightest minds and boldest founders.

5. What should I expect on the event day?
For four days, and on each day, world-class speakers from the global FitTech network, from rising startup stars to industry incumbents, will be sharing their insights and learnings around various topics such as the booming home fitness market, new sports interfaces or wearable robotics.

The conference is specifically addressing fitness- and health-oriented industries, startups and investors and will be live-streaming for 3 to 4 hours of high-quality content for three consecutive days, with a special European founders virtual breakfast on the fourth event day.

In case you are interested in getting to know the people behind the hottest startups and the decision makers from the corporate world, we are happy to welcome you at our LinkedIn group.

6. How do I get my ticket?
You get your ticket on our website: https://fittechsummit.com/. We are looking forward to welcoming you.

7. What is included in my ticket?
What is included in your ticket depends on your selected ticket category.

- Category 1 includes: Online access to LIVE event + access to all event recordings + summary of the most important take-aways + virtual goodie bag with discounts & free trials from presenting companies.

- Category 2 includes: Online access to LIVE event + access to all event recordings

- Category 3 includes: FREE online access to LIVE event

8. Are the recordings available afterwards?
If you ordered one of the paid tickets the access to the recordings is included. You will get access after the event.

9. Do I have to pay tax on the ticket if I do not live in Germany?
In accordance with the German law, non-German companies and non-citizens also have to pay tax on their tickets.

10. Is the ticket refundable?
Detailed information regarding the applied refund policy can be derived from section 7 of our Terms and Conditions.

11. Can I upgrade my free ticket to a paid one?
Unfortunately, our ticketing provider does not have the technical option to upgrade the already acquired free ticket. Nevertheless, an upgrade is possible. To do so, you simply need to purchase a new ticket via our website.

12. When will I get my voucher codes if I buy a premium ticket? / I've bought the premium ticket. When will I get my goodies?
Voucher codes and benefits included in the respective ticket categories are expected to be delivered by June 14th.

13. I am interested in speaking at the event, whom do I contact?
If you are interested in speaking at the event, please do not hesitate to reach out to us via e-mail fittech@fittechcompany.com. Also, we kindly ask you to fill in the speaker application form.

14. I am interested in partnering with the event, whom do I contact?
If you are interested in partnering with us, please do not hesitate to contact us via e-mail fittech@fittechcompany.com or by using the contact form displayed at the partnering section of our website.

15. What's the event platform? Where will the event take place?
To attend the event every attendee needs to register on our website where we are using Xing Events as our ticketing provider: https://fittechsummit.com. The event will be hosted on the event platform Crowdcast where you will have the livestreaming and interaction happening. You will automatically get an e-mail by Crowdcast with the Crowdcast login data a couple of minutes after ordering your ticket.

16. What can I do on the event platform?
If you log in for the first time, you can get a quick tour. Click on "Show me the tour" to see all the features.

- Live Stream: You get access to all the live content.

- Questions & Answers: You can ask a question by clicking on the "ask a question" button at the bottom of the screen. This will expand a box. Once the box is open, you will see a large orange button with the words "Ask a question or suggest a topic". Clicking on this will allow you to type in your questions. You will have the option ...
... to edit or delete the question after it's been submitted.
... to comment on one another's questions.
... to upvote any questions you'd like answered. Upvoted questions will be bumped to the top of the list.

Our moderator will forward them to the speakers depending on the time.

- Chat: Say something nice in the chat and say hello. You can even use emojis. If you want to connect to each other, feel free to share th link your your linkedin account.

- Add the event to your calendar: Go to "Options" in the right-hand corner of the event platform and click "Add to Calendar". You can do this for all the 4 sessions of the event. The sessions can be changed manually on the left-hand corner.

- Edit your profile: Go on "My Profile" to update your name and profile picture. If you want: Insert the link to your linkedin profile.

17. Rules of conduct: What should I not do during the event?
We want to create a relaxed community with a shared fascination for fitness, wellbeing and technology. We want to enjoy a friendly atmosphere with a focus on topics - and not on troublemakers. Therefore, we have a strict bouncer policy. Our community managers will act like a football referee:

We will show a yellow card for:
- Spamming questions or comments
- Insults such as doubting the intelligence of other participants
- Vulgar language
- Trying to sell anything.

For this we show a red card:
- Racism
- Sexism
- Homophobia
- Any reference to the Third Reich

Anyone who sees two yellow cards or one red card is expelled.

18. Do I need to follow specific technical requirements to take part in the event?
There are no special requirements. You only need stable internet connection and a modern browser. Please see question 18 an 19 for details.

19. What internet connection do I need?
We recommend a minimum of 6-8 Mbps download and 5 Mbps upload for a stable and consistent stream of video and audio. While you can stream with a 5 Mbps download, it will be a lower quality stream. An upload speed of 10Mbps is ideal for hosts and guests. Crowdcast will automatically drop down to audio-only mode if you or your viewer's connection is weak. If you can, try being plugged in directly to your internet rather than connecting over Wi-Fi. Test your speed here.

20. What browser can I use to access the event?
Please use a modern browser. Our event platform Crowdcast is supported on the latest browsers including Google Chrome, Firefox, Microsoft Edge, and Android browsers. Safari is view only, broadcasting isn't supported just yet. All things equal, Google Chrome works best. In case you experience any problems with your browser, please switch to another one.

21. Can I access the event mobile?
Yes, Crowdcast is supported on the latest Android devices right in the browser, no download required. For Apple iOS Devices (iPhone & iPad): Download the iOS app to attend Crowdcast events. Events can also be viewed directly in mobile browsers on iOS, with some limitations.

22. How to access the event platform?
After getting your ticket on our website (https://fittechsummit.com/), you will receive 2 e-mails before the event with links to access the FitTech Summit event platform Crowdcast:

- E-Mail 1: A couple of minutes after ordering your event ticket, you'll get an email from our event platform provider, Crowdcast with the subject line "Thanks for registering for "FitTech Summit: Digital Edition". The sender name will be "FitTech Summit via Crowdcast" and the e-mail address will be "no-reply@crowdcast.io".

- E-Mail 2: 10 minutes before the event, you'll get another reminder which will take you directly to the platform. Click the red button "Visit Event" in the e-mail, and you will be automatically signed in.

23. I did not get an e-mail by Crowdcast. I did not get a login link. What can I do?
Please make sure that you ordered a ticket on our website (https://fittechsummit.com/). Search for an e-mail from the sender "FitTech Summit via Crowdcast" with the e-mail address being no-reply@crowdcast.io. The headline is: "FitTech Summit: Digital Edition". Please also check your spam folder.

In case someone else ordered a ticket for you, we might not have your e-mail address in our system yet. Every e-mail address gets one access code. Please write us a quick message at fittech@fittechcompany.com with your e-mail address, and we send you the Crowdcast access individually.

24. Why is my stream not working?
The reason might be your internet connection. We recommend a minimum of 6-8 Mbps download and 5 Mbps upload for a stable and consistent stream of video and audio. While you can stream with a 5 Mbps download, it will be a lower quality stream. An upload speed of 10Mbps is ideal for hosts and guests. Crowdcast will automatically drop down to audio-only mode if you or your viewer's connection is weak. If you can, try being plugged in directly to your internet rather than connecting over Wi-Fi. Test your speed here.

Please check the browser you are using. Google Chrome works best (see question 19).

25. I am a speaker and my sound or video is not working?
Please test your mic and camera using this link: https://www.crowdcast.io/setup Let's connect to your camera and mic and save those settings. Still not working? You probably just need to confirm your Google Chrome extension in your settings. For Max or Windows PC, follow these steps.

26. Who do I contact when I have troubles joining the event?
In case you have any issues with accessing our event, please have a look at our FAQ section or reach out to fittech@fittechcompany.com. We are happy to help!
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